Privacy Policy

Introduction

BloomX ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MLM platform and services.

By using BloomX, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you register and use our platform, we collect:

• Account Information: Full name, email address, phone number, country
• MLM Information: Sponsor ID, placement position, user ID, rank
• Financial Information: Wallet addresses, bank account details (for withdrawals), transaction history
• Identity Verification: Government-issued ID, proof of address (for KYC compliance)

1.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, features used
• Cookies: Session cookies, preference cookies, analytics cookies
• Location Data: Approximate location based on IP address

1.3 Information from Third Parties

• Payment processor information (for deposits and withdrawals)
• KYC verification service data
• Analytics and advertising partners

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

• Create and manage your account
• Process package purchases and withdrawals
• Calculate and distribute income (ROI, referral, level, rank, auto-pool)
• Maintain your genealogy tree and team structure
• Provide customer support

2.2 Security and Compliance

• Verify your identity (KYC/AML compliance)
• Prevent fraud and unauthorized access
• Comply with legal obligations and regulations
• Detect and prevent prohibited activities

2.3 Communication

• Send transactional emails (income notifications, withdrawal confirmations)
• Provide platform updates and announcements
• Send promotional materials (you can opt-out)
• Respond to your inquiries and support requests

2.4 Analytics and Improvement

• Analyze platform usage and user behavior
• Improve our services and user experience
• Develop new features and functionality
• Monitor platform performance and security

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Within Your Network

• Your sponsor can see your basic information (name, user ID, package, status)
• Your downline members are visible in your genealogy tree
• Team statistics are shared with upline members

3.2 Service Providers

• Payment processors (for deposits and withdrawals)
• KYC/AML verification services
• Email service providers
• Cloud hosting and storage providers
• Analytics and monitoring tools

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Law enforcement investigations
• Protection of our rights and safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Role-based access and authentication
• Secure Storage: Encrypted databases and secure servers
• Regular Audits: Security assessments and penetration testing
• Monitoring: 24/7 system monitoring for suspicious activity

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Portability

• Request a copy of your personal data
• Download your account information and transaction history
• Access your data through your dashboard

5.2 Correction and Update

• Update your profile information (name, phone, country)
• Correct inaccurate or incomplete data
• Update your payment and withdrawal preferences

5.3 Deletion

• Request deletion of your account (subject to legal requirements)
• Note: Some information may be retained for compliance and record-keeping
• Deletion may affect your downline structure and earnings

5.4 Opt-Out

• Unsubscribe from promotional emails
• Disable non-essential cookies
• Opt-out of certain data collection (may limit functionality)

6. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality (login, session management)
• Performance Cookies: Analytics and usage statistics
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

After account deletion, we may retain certain information for legal compliance and record-keeping purposes.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: